Features
A complete AI customer engagement platform — not just a chatbot.
AI agents
- Receptionist, sales, support, booking, collections and FAQ agent roles
- Custom personality, greeting, objectives and conversation rules
- Restricted topics with automatic human escalation
- Versioned publishing — test in the simulator before going live
- Multi-language ready (English first)
Knowledge base
- Upload PDF, DOCX, TXT, CSV and XLSX documents
- Index pages straight from your website URL
- Manual FAQ entries indexed instantly
- Answers cite the source document — no invented prices or policies
- Disable outdated documents with one click, re-index any time
Channels
- WhatsApp Business Cloud API integration with delivery status
- Embeddable web chat widget — one line of code, your brand colour
- Unified team inbox with real-time updates
- Human takeover and hand-back-to-AI at any point
- Voice AI, email and social channels on the roadmap
Leads & CRM
- Automatic lead capture with name, phone, interest, budget and timeline
- AI lead scoring (0–100) and sentiment detection
- Pipeline: new → contacted → qualified → won/lost
- Assign to salespeople, set follow-up dates, export CSV
- Customer profiles with full conversation history
Billing & analytics
- Paystack payments in GHS — cards and mobile money
- Transparent usage metering: every AI call and message tracked
- Live bill estimate — never a surprise invoice
- Prepaid credit wallet for usage top-ups
- AI resolution rate, handoff rate, channel breakdown, conversion
Security
- Strict tenant isolation with Postgres row-level security
- Third-party API keys encrypted in Supabase Vault
- Signature-verified webhooks (Paystack HMAC-SHA512, Meta SHA-256)
- Full audit logs for sensitive actions
- Role-based access: owner, admin, member, viewer